Hi Rohit,
I request you to click on the link below and submit the request to our AVG mobile team.
https://support.avg.com/support_contact_form?l=en&retUrl=support_Android_AVG_Antivirus
Our team will contact you via email.
Thanks in advance.
I'm going to try to contact the link above but it would make sense to post a solution here. I have the exact same issue on iphone 12 and iphone 13. The moment vpn is turned on, I'm disconnected from my wifi network and only terminating avg vpn results in restoring wifi connection again.
Clearly this is a big generic problem with vpn on iphone…
Hi Rohit
what was AVGs solution to this as I have the same issue on my iPhone 11
I have AVG installed on my iPhone 12 and even SE with iOS 14.3. When the VPN is on the Wi-Fi keeps disconnecting on its own and network moves to mobile data, during this switch in between the the phone is practically neither on data nor on Wi-Fi, at least that's what the apps say (no internet). If I switch off the VPN the connection is stable. Any suggestions or ways in which this can be corrected?
@Subhashri NO ways, you are either not reading the previous conversation or you are an AI driven bot who is bound send a formatted response based on some keywords.
I have contacted your mobile team multiple times in the past and I am not prepared or ready to keep repeating the steps like a dumb machine. If you care for your customers, have the old records digged and provide a solution if you really wish to. This is not new it dates back to 5 Jan 2021.
I'm going to try to contact the link above but it would make sense to post a solution here. I have the exact same issue on iphone 12 and iphone 13. The moment vpn is turned on, I'm disconnected from my wifi network and only terminating avg vpn results in restoring wifi connection again.
Clearly this is a big generic problem with vpn on iphone…
Our Mobile Team would have sent email for your issue, Rohit
Please check your inbox/spam for the email.
Rohit, I have assigned your case to concerned team and you will receive a response within 24 to 48 hours.
Appreciate your patience.
Hi Rohit,
Please accept our sincere apologies.
This is not the experience we wanted you to have with us.
We have forwarded your issue to the concerned team and they will contact you through email as soon as possible.
Thank you for your understanding.
Its been 11 months now, and multiple emails to and fro but I have got no resolution from AVG other than the standard resposne above that says use this link to contact designated mobile support and to top it all this question has some how come here form the designated link itself. This when I have been paying for using AVG for over 2 years now. Looking forward to move on to another product, if someone has recomendations please?
Hi.
Thanks for getting back to me. I have done this twice in the past and only response I get is a case number and no info after that. Neither can I see the update on the case.
Regards
Rohit
I have checked earlier and I today again scanned through all mails. I did not get anything. Can someone help over this Case#12339241? Or guide me where do I check the progress of this case other than emails if someone has looked into it?
Thanks.
Hi Rohit,
I request you to click on the link below and submit the request to our AVG mobile team.
https://support.avg.com/support_contact_form?l=en&retUrl=support_Android_AVG_Antivirus
Our team will contact you via email.
Thanks in advance.
Hello Neil,
We have a specialized team to deal with mobile queries.
To reach them, please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly to know the status.
Thank you.