WiFi Security and Speed Scans FAIL

AVG Protection
5

Hello Sabrina,

I understand the inconvenience. Please Refer the steps mentioned below to reset Antivirus app: 

Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus-> Tap on clear cache & Clear data -> Force stop the app once. 

Now restart your device once and check if you are able to scan.

Also, let us know if you see AVG VPN program installed on your Device. If the issue persists, please provide the screenshot of the message to check and assist further.

6

I had the same problem & also AVG wouldnt do a speed test. Support team still looking into but I have managed to find this that worked. Hopefully link takes you through but if not
go to Settings/App management/AVG antiviru/Clear cache & then data & then force stop the app once. I restarted my phone . It got stuck a bit on the Avg data download but I let it run for a few minutes & then closed & reopened & both Scan & Speed test work :crossed_fingers:



AVG Community

1

I have AVG Free on my Samsung Galaxy J3 (2016). Every time I attempt the WiFi Security or WiFi Speed scans, after only a few seconds I get a gray screen with a sad emoji face and a message that says "SCAN FAILED VPN CONNECTION ACTIVE."

Why does the scan fail every time? What is a VPN connection? And why is it hindering the scans?

2

Hello Helena, 

It's good to know that you have managed to resolve the issue by resettings the AVG application. If you need any help with AVG, feel free to contact us.

4

I had the same problem & also AVG wouldnt do a speed test. Support team still looking into but I have managed to find this that worked. Hopefully link takes you through but if not
go to Settings/App management/AVG antiviru/Clear cache & then data & then force stop the app once. I restarted my phone . It got stuck a bit on the Avg data download but I let it run for a few minutes & then closed & reopened & both Scan & Speed test work :crossed_fingers:



WiFi Security and Speed Scans FAIL | AVG

3

Sabrina, If applicable… Capture a Screenshot - Samsung Galaxy J3 V / J3 (2016) To capture a screenshot, press the Power button and the Home button at the same time. To view the screenshot you've taken, navigate: Apps > Gallery > Screenshots. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru