I turned on my Windows xp sp2 this morning after returning home from a vacation and I got a message from AVG saying that they blocked several threats on my computer that is called Win32/Heri which they classify as a virus that has infected googleupdate.exe in my local settings apllication data folder. I did a brief google search on this virus and it appears that on your support page that was a reoccuring error on older AVG software where this virus warning would pop up when it wasn't really there. So I'm trying to figure out what to do, do I have a virus (which is unlikely due to being gone for the week.) or is this a error of some kind? if it's the latter then how do I fix this error or should I simply remove AVG from this computer?
Hello Carl,
Thank you for writing back to us. Since you have installed older version, you are receiving that error. Can you please try to remove AVG Anti-virus manually from Control Panel? Keep us updated.
I tried to use the avgclear.exe and it didn't work. got an error message saying entry point not found.
"the procedure entry point getlogicalprocessorinformation could not be located in dynamic link library kernal32.dll"
Hello Carl,
We're glad to look into this & help you.
Please share us a few screenshots of the threat messages you received, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot.
Thank you for understanding in advance!
I tried that install link you gave me and I got an error message saying "entry point not found" "the procedure entry point getlogicalprocessorinformation could not be located in the dynamic link library kernel32.dll"
yep that's the link I used that I got a error message on once I downloaded it and tried to run it…
Thank you for the clarification, Carl.
To further look into this, we'll escalate your case to our higher level of support.
Before we proceed, we request you to share us a screenshot of the error message you receive at the time of installation.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
We're sorry to hear that, Carl.
Could you let us know if you used the following link to download the set up file of AVG Antivirus (old version)?
https://install.avcdn.net/avg/iavs9x-xp/avg_internet_security_setup_offline.exe
If you haven't, please use the above link to download AVG Antivirus Free for Windows XP & check if the issue persists.
Keep us updated.
https://imgur.com/a/dXUIKtT
here's a imgur link to the picture. as it wasn't loading or fitting the file size.
oh and now the avg software on my computer is flagging avgclear.exe as being infected with win32/Heri. So I think that's a sure since this software is malfunctioning. but with avgclear not working how do I remove my anti virus?