Win32/heur detected in \AppData\Local\Avg2014\temp

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9

Me again… got 2 more this morning.
Still Win32/heur and always in the same AVG's folder with .TMP names :

c:\Windows\System32\config\systemprofile\AppData\Local\Avg2014\temp\avg-058acf7e-d48a-410e-93b9-b8545c8bea61.tmp

c:\Windows\System32\config\systemprofile\AppData\Local\Avg2014\temp\avg-38ac246e-d831-426c-96e2-cc269998562d.tmp

Every morning since the last AVG update, I get those.
I reran a full scan this morning after letting AVG delete the 2 files found = No virus found.

Is anybody (employees) from AVG monitoring the forum?
Please provide your opinion … is this a false positive or am I being infected?

2

Me again… got 2 more this morning.
Still Win32/heur and always in the same AVG's folder with .TMP names :

c:\Windows\System32\config\systemprofile\AppData\Local\Avg2014\temp\avg-058acf7e-d48a-410e-93b9-b8545c8bea61.tmp

c:\Windows\System32\config\systemprofile\AppData\Local\Avg2014\temp\avg-38ac246e-d831-426c-96e2-cc269998562d.tmp

Every morning since the last AVG update, I get those.
I reran a full scan this morning after letting AVG delete the 2 files found = No virus found.

Is anybody (employees) from AVG monitoring the forum?
Please provide your opinion … is this a false positive or am I being infected?

7

Hi RDT&E,
Not sure what you mean by that, It is our process to report false detections.
How would you like to deal with such issue?
If you have simmilar issue please report it same way as Eric did.
Thanks

8

To Zbynek:

    How can the Community find out what happened to this issue? We are left in the dark, since you told Eric to take his problem elsewhere.

1

Hello,

Since the last update of AVG2014 Free, I got 2 warnings that AVG has found a virus Win32/heur … but the system found them in AVG's own folder.

C:\Windows\System32\config\systemprofile\AppData\Local\Avg2014\temp\avg-2fd7081b-f3c9-407b-ba3d-5e405f8d0249.tmp

Since the file name is starting with "avg-…" and is located in Avg2014's folder… I am wondering if the new update is not detecting it's own signature? or one of its temporary file? The supposed "threat" is in a ".tmp" file.

AVG did supress the threat, but since it's the second time and after the 1st time, I ran a FULL SCAN and it detected nothing, I am asking if this can be a bug that came with the last update of AVG?

Am I the only one having this problem?
Is this a real virus? What should I do?

Thank you

6

Hi Eric,

For help on your issue please refer to following article: http://kb.avg.com/articles/en_US/How_to/How-to-report-a-false-incorrect-detection/

Thanks

5

Hi RDT&E,
Not sure what you mean by that, It is our process to report false detections.
How would you like to deal with such issue?
If you have simmilar issue please report it same way as Eric did.
Thanks

3

RDT&E Dude, Re AVG Community Support expert assistance… They will attend to your posting @ their earliest convenience but please bear in mind it's now the weekend (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) in Brno, Czech Rep…
AVG Guru

4

To Zbynek:

    How can the Community find out what happened to this issue? We are left in the dark, since you told Eric to take his problem elsewhere.