Hi Leanne,
We understand your concern regarding the threat that is being detected after each scan. Please attach us the screenshot http://avgclick.me/getscreenshot of the threat message.
Thank you!
Threat Win32:\Rootkit-gen[Rtk] comes up as detected and action needed or action already taken after each full scan ran today for the past four hours. A total of four scans have been run.
Is this threat loading immediately after each scan?
How do I permanently delete this threat?
I went to manual remove by going to the Task Manager Process tab and the threat is not to be found when I looked twice after two completed scans.
We appreciate your efforts, Leanne.
We request you to clear the temp files as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
Then re-initiate the scan and check if the issue persists. Thank you!