Hello Rade,
I have checked your case record and found that you have submitted your issue to AVG via "Escalation Feedback Form" and you got few replies from our AVG team. The case reference is 01023902. Could you please reply back to the same email so that the assistance will be quicker and more easier?
Thank you.
As an FYI - AVG does not install on the preview build 10547 either.
My case has been escalated and I have not heard anything.
Hello Kevin,
We regret for the inconvenience caused. Please check whether you have installed any other conflicting applications like McAfee, Avast etc… on your PC, If so please uninstall the conflicting applications. If not, please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC. Once uninstalled download the installation file using the link : http://www.avg.com/us-en/download to reinstall your AVG program.
Thank you.
Hi Roy, we apologize for the inconvenience caused. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on this link: http://www.avg.com/utilities . Then, please follow the steps in this article to install AVG Internet Security ( http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security ). Please do not hesitate to get back to us for further assistance. Thank you.
Hello Rob, sorry to hear that. I would request you to contact our technical chat support via https://support.avg.com/support_contact_form?l=&retUrl=support_sales to get assistance regarding this issue. Thank you.
I have also had a support request in on this since late August, almost 3 weeks ago. AVG has not even bothered to communicate with me as to the status of fixing this. I had hoped that Build 10547 would fix it, but AVG still refuses to install. I am very disappointed with AVG for failing to communicate on this issue. Even if they cannot fix it they should tell us that.
Hello Roy.
I am really sorry to know this. Please do not worry, I have set high priority to your previous case. Our senior technicians would get back to you as soon as possible. Your patience is much appreciated.
Thank you.
Well, it's now the 15th of September and still no response from the senior AVG technicians…
Hello Roy,
Sorry to hear that. I have checked and can see that Hariharkumar Lakshmi has sent you an email to get connect with our remote experts. Do you have any issues with getting connect with our higher level technicians? If so, please do let us know we will help you.
Thank you.
I just performed a clean installation of Windows 10 with Windows 10 build 10586. Let me say this is a clean installation of Windows 10 with build 10586.
I then downloaded AVG AntiVirus Business Edition
avg_ipw_x64_all_2013_3532a10201.exe
When I installed AVG, I received the following error message during the installation
Setting of firewall registry keys failed
Severity: Error
Error code: 0xC0070643
Error message: General internal error.
Additional message: MSI Engine Failed to install the product.
@AVGMSI_Error27025
Setting of firewall registry keys failed (0xE0001003D)
Content: Installation of AVG Core, MSI action failed
Sounds to me that this is an issue with AVG's AntiVirus product.
Thanks Kevin for posting your solution. AVG support does nothign but wast time! Hey, AVG Support listen to your customers and post solutions instead of wasting time.
Exactly Rob. I've only got round to the first phase of AVG support and it's now being escalated to a senior team. I'll yet know the outcome of this later.
I ran the AVG Reset Access tool
After restart
- I'm unable to open my start menu
or see apps or Windows Store icon from the taskbar.
How do i fix this??
http://screencast.com/t/OWRiin1zf
@ Kevin Shaffer
Kevin, Quote 'I hope this helps people out I have spent way too much time on this with absolutely NO help from AVG'… Perhaps it would have assisted if you'd actually posted in the correct Community forum area (https://support.avg.com/answers?dt=login&feedtype=RECENT_REPLY&dc=Business_products_v2&criteria=ALLQUESTIONS&) & sort assistance @ (http://www.avg.com/ww-en/customer-support-business).
AVG Guru
Hello!
Any progress ?
Having similar problems with Internet Security. No update, not able to install after uninstall. Update failed, installation failed. even after running AVG removal tool … which actually in log says that also failed.
I see several treads in same or similar problem and support is mentioning that it has been escalated. Is it an issue with AVG or rather W10 Insiders Preview build 10547 (or earlier 10532-6) ?
I t is importnat to claim the corrective action from correct Vendor.
Thanks
JZa
I see over the past few months there have been several posts to my original issue. I eventually got tired of waiting and decided to install Avast which perfectly. However I've since tried a re-install of AVG and it now works ok, but the damage is done. The woeful response time to my original fault will mean I won't renew the license when it expires in February. Good luck to you all.
I've recently updated to build 10532 on Windows 10 64 bit and when trying to re-install AVG I keep getting the error "Setting of firewall registry keys failed" Error Code 0xc0070643, MSI engine: Failed to install product @AVGMSI_Error 27025, Setting of frewall registry keys failed (0xE001003D). I've noticed several others on the forum with same issue and I've followed the outlined steps to solve the problem but as yet AVG will not install. Has anyone found a solution to this other than rollback to a previous build of Windows 10?
Hello Roy,
I am sorry to hear this. We have sent you an email to get additional support by getting connected to our remote team. Please check your email in inbox/spam/junk folders.
Please feel free to contact us for any further assistance. Thank You.
Hello Kevin,
We regret for the inconvenience caused. Please check whether you have installed any other conflicting applications like McAfee, Avast etc… on your PC, If so please uninstall the conflicting applications. If not, please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC. Once uninstalled download the installation file using the link : http://www.avg.com/us-en/download to reinstall your AVG program.
Thank you.
Just an update. I couldn't figure it out so I made a backup of everything and now I am formatting my compter.
If you use Windows 10 BEWARE do NOT use the "AVG Reset Access tool" it will hose your computer!