Windows 10 cannot update

Hi Diane,

We are here to help.
We understand that you wish to disable AVG Internet Security temporarily.
Please use this article to disable AVG Internet Security.
Keep us updated.

This shows that AVG is not causing the issue, Diane. If you still suspect that AVG is causing the issue, you can uninstall it & check. 
Please let us know what happens exactly while upating Windows. Do you receive any error message? If so, share us the screenshot of it for better clarity.

Windows has tried to update a new version of windows 10 over 12 times and it will not update.  It could be because of the avg protection so I need to turn all of it off and then do the update.  How to I turn off AVG for the interim time it takes to do this important update?

Diane, to avoid the confusion, you can uninstall AVG Internet Security and check the status with Windows update.
For uninstallation, refer this article (https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Internet-Security).
Keep us posted.

This shows that AVG is not causing the issue, Diane. If you still suspect that AVG is causing the issue, you can uninstall it & check. 
Please let us know what happens exactly while upating Windows. Do you receive any error message? If so, share us the screenshot of it for better clarity.

Hi Diane,

We are here to help.
We understand that you wish to disable AVG Internet Security temporarily.
Please use this article to disable AVG Internet Security.
Keep us updated.

No error messages just that it goes through the installation and then reverses it after it tries to get to the end of the installation.  Butr AVG states that it willl automatically reconnect upon restart of your computer so that may have been why again.  The computer has to be restarted to start the installation of the new windows 10.