Hello Jodanne.
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.
Hello Jodanne.
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.
Hi. I just updated my Windows 10 yesterday and suddenly now my Web and Email are saying they're only partially protected and my Firewall is saying there's an error. I've tried numerous things to get them fully protected again, but haven't had any success. This morning, without uninstalling, I installed AVG again. Usually, when I've done this, at some point in the installation, I'd get a notice saying it's already installed and ask what it is I want to do, one of the options being to repair the program. This time the installation failed completely. I'm open to ideas or common experience info from anyone right now.
P.s. I do have AVG's Internet Security 2015. However, I'm using the Windows 10 Insider Preview updates so normal fixes may not apply.