Thnaks Sarath. Well, that was a morning I'll never get back!!
I went through the disabling procedure several times to be sure. It seems that the email shield was preventing mail acess/egress…but then again so was the hacker attack enhanced firewall, also had an issue with anti spam feature not working. All corrected on reboot. Rinse and repeat about 4 times, anti spam now working, but now getting cert error message for mail server! Then access denied to internet via M/soft Edge again. Rinse and repeat, in desparation deleted mail account and reinstalled, clicked heels together 3 times and bingo! seems to be working. Internet access ok, mail received but slowly compared to shield on.
Is it possible I originally configured my email account as IMAP 4 instead of POP3?
Could this have had the effects described?
Thank you for your detailed explanation, Graham.
Do you send/receive email from an mail application or browser?
To narrow down the issue, let's disable each component in AVG Internet Security and identify it.
Please click the article below and refer disable individual components.
https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
Keep us posted!
Just an update - even with AVG disabled, problem with email persists. I conclude that the problem is solely a bug in Windows 10 mail app. I entered feedback to M/soft and noted that several other users have similar problems with the Mail app.
Hi Graham,
We're glad to look into this & help you.
From your description, we're ucnertain about the exact issue that you're experiencing with AVG on Windows 10.
Would you be so kind to elaborate your query or let us know your exact query?
Still having problems on new laptop having installed and uninstalled/reinstalled AVG on laptop operating on latest upgraded version of Windows 10. Any other solutions out there?
I really appreciate your efforts, Graham.
We are unsure if the issue is caused by configuration on your email account.
Please monitor the status and let us know if you are facing the issue again.
We will be glad to assist you further.
Thank you for checking that, Graham.
Feel free to contact us if you need further help.
Have a nice day!
Hi Graham,
We're glad to look into this & help you.
From your description, we're ucnertain about the exact issue that you're experiencing with AVG on Windows 10.
Would you be so kind to elaborate your query or let us know your exact query?
Hi Dinesh. Thanks for your reply and apologies for the lack of clarity. I recently bought a new laptop and installed AVG internet (as an existing customer, resubscribed). The laptop automatically updated to the latest version of Windows 10. Initially, on start up, AVG would not allow access to the Net over Microsoft Edge, though other browsers seemed ok. It would not even 'trust' the AVG website, and would not allow me to send or receive emails.
I uninstalled then reinstalled AVG. Now Net access is fine but still cannot send or receive emails unless I put AVG into passive mode, or take the AVG off completely. I checked my mail server and there is no problem there.
Kind regards
Graham
Just an update - even with AVG disabled, problem with email persists. I conclude that the problem is solely a bug in Windows 10 mail app. I entered feedback to M/soft and noted that several other users have similar problems with the Mail app.