Windows 10 system restart

Hello Meri,
We are sorry for the difficulties you had in the recent times.
We found that you submitted a ticket to us and the e-mail (requesting more info) you received is an automated one. Please ignore it. We will take your comments as a valuable feedback.
Did you successfully install and activate the product on your PC?

I've purchased and used AVG for years.  Today I had to perform a system reboot on one of my laptops.  As such, I needed to reinstall AVG.  When I reached out to customer service for help in locating my activation code or lic number I got a really nasty email stating they can't find any record of me in the system.  Your customer service needs to get their act together.  I found my activation code and lic number.  Due to lack of professional support, I don't know that I will renew with AVG next spring when this activation code expires.  I expected more from AVG.

Hello Meri,
We are sorry for the difficulties you had in the recent times.
We found that you submitted a ticket to us and the e-mail (requesting more info) you received is an automated one. Please ignore it. We will take your comments as a valuable feedback.
Did you successfully install and activate the product on your PC?