Windows 10 will not shut down

AVG Performance
3

Hi Van,

We are sorry to hear this.

We will help you to resolve the issue.

Did you make any changes using AVG TuneUp before this issue?

Are you getting any error message when you try to turn off the computer?

Keep us posted.

1

After using AVG TuneUp my desktop computer with Windows 10 is not shutting down anymore. It's say's it's shutting down but the shut down note is there for a complete night. I can only shut it down by pulling the plug. Can someone help?
Kind regards,
JWJ van Dijk

2

Hi Van,

We are sorry to hear this.

We will help you to resolve the issue.

Did you make any changes using AVG TuneUp before this issue?

Are you getting any error message when you try to turn off the computer?

Keep us posted.