Hello Peter,
Thank you for submitting the requested information.
We have escalated this issue to our senior technicians.
They will contact you via email as soon as possible.
Thank you.
Hello Peter,
We regret for the inconvenience caused. Please follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Hello Peter,
We regret for the inconvenience caused. Please follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
The latest AVG internet security update on 02Jan17 caused my PC to freeze instead of sleeping.
I can hear the fan continue to run and the processor light continues to flash but hitting the windows key has no effect and I have to power down and restart…
I have it set (in Control Panel) to sleep after 10 minutes inactivity - worked before the update and worked when I uninstalled AVG. When I reinstalled AVG it stopped sleeping again but freezes instead.
The same happened in mid Nov16 after an AVG update - that time a failed AVG uninstall sorted it !
Any ideas much appreciated.
Windows 7 Pro / AVG internet security 2016
Peter,
We regret for the inconvenience caused. We have sent you an email requesting the diagnostic information to analyze your issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested the data to assist you further. Thank you.
Peter, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Thanks for the help. I uninstalled AVG using the AVG_Remover tool and confirmed that everything was gone. I then rebooted again and reinstalled AVG Internet Security 2016 using the latest exe file. Without AVG installed the computer sleeps and wakes normally (as set in control panel - power options) but with AVG installed, it still freezes at the point it should sleep - the monitor goes black but the fan and processor lights continue.
There are no error messages and just a black screen so no screenshots. My only option is to power down and restart.
Hello Peter,
Thank you for submitting the requested information.
We have escalated this issue to our senior technicians.
They will contact you via email as soon as possible.
Thank you.