Windows experience evaluation test Error

Hello Richie,

We will definitely help you with this.
You should be able to browse the screenshot and attach it here.
Could you try attaching the screenshot to the post from another browser and check whether you are able to achieve it?
If not, we have sent an email through which you can share the screenshot.
If the email is not found in inbox do check in spam and junk folders.a
Refer this article and disable each component of AVG Antivirus free.
After disabling each component, try to run the windows experience evaluation test.
This is to check and confirm which component is the reason behind this.
Keep us posted.

We are sorry for the delay in response, Richie.

We have released a new version for AVG Internet Security (19.7). Please uninstall the existing AVG program and refer the article to install AVG Antivirus FREE.

If the issue persists, feel free to write back to us.

Hi, Balasubramanian:
yeah, i tried with no result. the only way is uninstalling AVG, runing test and after that, reinstalling.
it's annoying.
Regards

Hi Guys! In this case I brought you another bug that affect some systems when trying to run windows experience evaluation in Windows 7. The case occurs when you have installed AVG (free edition in my case) and you run the test. It ends with an error.
Now, if you uninstall AVG, you run the test without any problem.
It is annoying when you upgrade a VGA card or adding RAM modules and you want to see performance impact.
Once more, I hope and I know AVG people will find a fix for this.
Regards, Richie

PD: I have 2 images. One with AVG installed and another without AVG. In both cases, the test results. I couldn't upload captures because when I click the images icon, it does not let me browse my PC.
Hello Richie,

We will definitely help you with this.
You should be able to browse the screenshot and attach it here.
Could you try attaching the screenshot to the post from another browser and check whether you are able to achieve it?
If not, we have sent an email through which you can share the screenshot.
If the email is not found in inbox do check in spam and junk folders.a
Refer this article and disable each component of AVG Antivirus free.
After disabling each component, try to run the windows experience evaluation test.
This is to check and confirm which component is the reason behind this.
Keep us posted.

We are sorry for the delay in response, Richie.

We have released a new version for AVG Internet Security (19.7). Please uninstall the existing AVG program and refer the article to install AVG Antivirus FREE.

If the issue persists, feel free to write back to us.

Thank you for confirming, Richie. Did the issue persist after reinstalling?

Thank you for the screenshot, Richie.
Did you disable each component of AVG Antivirus free and checked whether the issue gets resolved?
I have provided the article earlier to disable the components of AVG Antivirus.
Keep me posted.

Hi, Balasubramanian:
yeah, i tried with no result. the only way is uninstalling AVG, runing test and after that, reinstalling.
it's annoying.
Regards

Yes, Avinash, after reinstalling, it's the same story