Windows Safe Mode

Hi Richard,

We'd be glad to help.
Please be informed that AVG products will not be functional with safe mode. May I ask you the reason to run in Windows safe mode?
Hi Richard,

This is the follow up post for your query regarding Vcleaner. It is an outdated tool which was used earlier to check if the installation fails due to the presence of threat/virus.
Currently, AutoExec has replaced that tool. Please try the steps mentioned by our colleague in the previous post & let us know the outcome.
Thank you for your understanding in advance!
How do you get AVG to run in Windows Safe Mode with Networking?
We regret for the inconvenience caused.

We will help you to resolve the issue.

Please explain the exact issue which you are facing with the AVG AntiVirus and AVG PC TuneUp.

Are you getting any error message while opening the AVG interface?

If so, please share us the screenshot of the message.

My PC is running Windows 7. I purchased the full version of AVG antiVirus and Tune Up but cannot get the antivirus program to run. Your website implies that there is a program called vcleaner.exe
https://www.avg.com/90445
that I can use to check my computer, but all that seems to do is to download  another version of  avg antivirus.  I have not tried it yet.

If I cannot run your antivirus in Safe Mode and I cannot run it in normal mode, overall not impressed.

Hi Richard,

We'd be glad to help.
Please be informed that AVG products will not be functional with safe mode. May I ask you the reason to run in Windows safe mode?

Hi Richard,

This is the follow up post for your query regarding Vcleaner. It is an outdated tool which was used earlier to check if the installation fails due to the presence of threat/virus.
Currently, AutoExec has replaced that tool. Please try the steps mentioned by our colleague in the previous post & let us know the outcome.
Thank you for your understanding in advance!
Sorry but this is getting repetitive. AVG just will not run, it hangs at 7% completed with no error message.
It JUST WILL NOT RUN.

I have uninistalled and reinstalled the program.
Is there such a thing as vcleaner.exe
https://www.avg.com/90445