Windoze 10 wants me to delete AVG

General discussion
8

We did 'another' remote with senior team on the sixteenth - with no resolution - I was wondering where we are going next?? -

Thank you,
Bruce Terry

1604 Averette Road
Wake Forest, NC 27587
Phone: 919-554-2084
Mobile:919-612-1980
bruce@b-cwebworks.com
************

7

Hi Bruce,

We're glad to help you with this. We appreciate your efforts in working towards fixing the issue.
As you've already tried the possible troubleshooting steps, we'd suggest you to take advantage of our free remote assistance to make this process easier.
An email including the steps to connect to our remote team has been sent to you. Please follow those steps & get connected with our remote technicians.

1

I bought a new computer (a year go) and did not re-install AVG - now Win 10 wants to do an update and won't because it says AVG needs to be updated or deleted - I have tried AVG clear and AVG uninstaller - still no good - when I search for avg on my drives all I see is a collection of "aspnet_perf2.ini" files in some language I don't understand

Please someone HELP - Thank you - Bruce Terry

4

Howdy - We did remote assistance yesterday and didn't get anywhere - I was wondering where this is going now??
I was left with:
"I’ve successfully collected the data and now I’m going to escalate the case to our senior team, they’ll get back to you through your email, so I suggest you to check your email regularly."

3

Bruce, we see that your case is being analyzed by our senior team. They have sent you an e-mail and asked you to connect with them again to perform some advanced troubleshooting steps. 
If the e-mail is not found in your inbox, do check your spam/junk folders as well. Thank you.

2

Hi Bruce,

We're glad to help you with this. We appreciate your efforts in working towards fixing the issue.
As you've already tried the possible troubleshooting steps, we'd suggest you to take advantage of our free remote assistance to make this process easier.
An email including the steps to connect to our remote team has been sent to you. Please follow those steps & get connected with our remote technicians.

6

Bruce, 
We have forwarded the case to our senior team for further assistance and they sent you an email with the link to get connect with them. 
​​​​​​​Please follow that email and you will be able to resolve the issue.

5

We did 'another' remote with senior team on the sixteenth - with no resolution - I was wondering where we are going next?? -

Thank you,
Bruce Terry

1604 Averette Road
Wake Forest, NC 27587
Phone: 919-554-2084
Mobile:919-612-1980
bruce@b-cwebworks.com
************