Hi Karen,
We are sorry to hear this.
We will help you to resolve the issue.
Please follow the below steps and check if it works:
Open AVG Internet Security -> Hacker attacks -> Enhanced Firewall -> Firewall options -> Network Profiles -> Change the network profiles from Public to Private.
Please get back to us if the issue persists, so that we will check and proceed further.
Thank you.
My two "Brother" brand wireless printers go offline after AVG Internet Security runs its nightly scans. This started within the last few days with an AVG update. When I stop AVG from running its overnight scan my wireless printers stay online. I am running Windows 7 64-bit service pack 1; AVG software version 19.7.3103 (build 19.7.4674.521); virus definition version 190823-0. What setting in AVG is taking my printers offline and causing this problem?
Hi Karen,
We are sorry to hear this.
We will help you to resolve the issue.
Please follow the below steps and check if it works:
Open AVG Internet Security -> Hacker attacks -> Enhanced Firewall -> Firewall options -> Network Profiles -> Change the network profiles from Public to Private.
Please get back to us if the issue persists, so that we will check and proceed further.
Thank you.
That's great, Karen. We appreciate your efforts.
Thank you for letting us know its status.
Have a great day!
AVG ran scans all weekend and my wireless printers stayed online. Thank you for your prompt response and resolution to the problem!