Workstations show over 100 locked files and drives go missing; PC freezes

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3

Eric, The AVG (SMB) support in the UK (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will probably deal with your query @ their earliest convenience. Please note that SMB working hours are now: 8.00am to 5.30pm GMT/BST daily Monday through to Friday. Also, For a more direct contact method you may wish to try this new link (http://www.avg.com/gb-en/customer-support-business).
AVG Guru

4

Eric, The AVG (SMB) support in the UK (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will probably deal with your query @ their earliest convenience. Please note that SMB working hours are now: 8.00am to 5.30pm GMT/BST daily Monday through to Friday. Also, For a more direct contact method you may wish to try this new link (http://www.avg.com/gb-en/customer-support-business).
AVG Guru

1

Hello,

We have a number of workstations on a domain that we recently upgraded to AVG 2013.0.2895 via the AdminConsole.  Ever since then, we've had reports of workstations freezing and all inputs locked up so they can't even use the keyboard/mouse.  I tried it on my workstation, and found that once AVG started to scan the driver store, my mouse and keyboard also locked, but it looked like everything was running on the screen.  Then, once the scan was done, inputs did not come back and the computer acted like it was trying to find drivers all over again for everything.

That's issue #1.  Issue #2 is users are working and a background scan starts running that again totally locks their files and computers.  When we try to go to the Task Manager, there's lots of AVG processes that the user cannot end.

We use all Dell hardware; e6400 series and for workstations, the Precision T3600-3610 series.  I can run a scan and replicate the issue if needed.

2

Hi Eric,

I've not been able to induce either issue, so there is most likely some conflict with some software/driver on the machine(s).

I will mention that we advise scans are scheduled to run out of working hours (potentially utilising the shutdown upon completion scan options) as there will always be some impact on the system. However there should not be any lock-ups as you've described.

I suggest that we gather some debug logs by running the following utility:

http://download.avg.com/filedir/util/AVG_Debugging.exe

Accept the EULA, then check the "Scan" option and select "Debug on". This will initiate a reboot.

Once rebooted, induce the issue.

Once induced, note the time when the issue occurred (where possible) and re-run the debug utility, this time selecting "Debug off". This will automatically launch the diagnostic utility where you can explain the issue (referencing this post) and mention the time the issue was induced. Enter your email address then select "Diagnose and send results" which will automatically create a ticket in our system for us to analyse and reply to your email address with further information.

Thanks,

George