Let's have a look into this together.
How do you suspect that AVG is blocking your WPS application? Do you receive any blocking messages from AVG saying the same?
Please disable AVG temporarily as mentioned in this article and access the application.
Keep us informed about the outcome.
I get the feeling that AVG is blocking the most recent version of wps office working on my computer , is this true ? if so why and what can i do about it
Hello Paul,
This could be a false detection which may appear from time to time with any antivirus software as a result of new virus definitions added to the program's database. Please note that if a legit file or website are marked as malicious by AVG, we always recommend our customers to submit a sample in AVG Whitelisting form using this link (https://www.avg.com/en-us/false-positive-file-form). Once it is submitted, a group of analysts will reveiew it and whitelist the specific URL.
Eventually, we request you to add the URL in exceptions as mentioned in this article (https://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-scan-exclusions) and initiate the installation.
Thank you
Usually AVG blocks a file from running if it is found to be malicious. Please ensure that you're downloading the file from the official/trusted website.
Meanwhile, please update virus definitions once by clicking on the refresh icon that is available in AVG program's homepage (at bottom right corner).
After updating restart your computer once to ensure that the program has the latest patches & let us know the outcome.
I will try to disable avg but i have already tried to install wps office again and i get an error message which does not allow me to run the wps installation program. It says that avg has blocked the program because it is infected with Win32:Malware-gen. What is this ?
Hello Paul,
Let's have a look into this together.
How do you suspect that AVG is blocking your WPS application? Do you receive any blocking messages from AVG saying the same?
Please disable AVG temporarily as mentioned in this article and access the application.
Keep us informed about the outcome.