Hello, Stephen.
We're here to help. Please open AVG Anti Virus free, click on 'Computer' tile and check if 'File shied' and 'Behavior shield' are turned on an active. If they are not, try to turn the features on. If the issue persists, please repair AVG (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG).
Hi, I am getting the "You are not protected. Computer protection is turned off" message. I have tried uninstalling and reinstalling using the avg remover and avg clear tools but the message is still there.
How do I turn the computer protection on?
Regards
Steve
I have several of our Client Stations reporting this same issue 'You are not fully protected', when you click the 'Fix Now' button, AVG will show a healthy state for one or two hours before failing again.
I have tried using AVG Clean and AVG Remover and these do not help in my case, as soon as the Clients have AVG installed on them they begin to fail. Our AVG install is managed from an AVG Server running AVG Admin and all the Clients are connected correctly with Remote Admin running.
The Clients which seem to be affected are all Windows 10 machines. After reading above about checking to see if 'File Shield' and 'Behaviour Shield' were both running on the boxes, I found a difference between the failing Clients and a Windows 10 machine that did not have the problem. It did not have 'Behaviour Shield' installed.
On a few of the affected Clients, I have now uninstalled the 'Behaviour Shield' and they are now working as expected and do not show the 'You are not fully protected' message any longer.
Uninstalling 'Behaviour Shield' has fixed this issue for me on my Clients. I can't see how this component is being installed as it isn't listed as an option in the Remote / Network Install wizard and I assume it's part of the 'Resident Shield'.
Please investigate any incompatability of this component with Windows 10, all other Desktop and Server OSs appear to be OK.
Thanks, Mark.
To analyze this issue further, we need to submit your concern to our senior technicians along with other diagnostic logs.
We have sent an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
@ Mark Hancock
Mark, General topic info… "Business products" support?.. For assistance have a look @ this AVG webpage (https://support.avg.com/business_contact_form?l=en_US). Please be informed that this Community forum basically deals with 'home' version of AVG products. Furthermore the "Business products" area has now been removed from the 'Community topics' list @ the top LHS of this page. Finally please be informed that the support for "Business products" is not now available within this Community.
AVG Guru
Hi, Raymond.
If you are a paid user of AVG, please get in touch with our technical support team (http://avgclick.me/AVGtechnical) for further assistance.
Hi Avinash,
Both "file shield" and "Behaviour shield" are turned on and active and I've tried repairing AVG but the "You are not protected" message is still there.
Hi Avinash
I too am getting exactly the same problem, I too have also tried the repair and rebooted to no avail