You break my play on Kov

Hello Pia,
We are sorry for the inconvenience. To assist you better, could you please let us know if you have this problem from your computer or Android phone?
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Why are you breaking, my play on Kov, no problems with other, eks. Netflix, please fix it

Hello Pia,
We are sorry for the inconvenience. To assist you better, could you please let us know if you have this problem from your computer or Android phone?
Thank you