Hello Tom,
You've reached the AVG community support forum.
We're sorry for the inconvenience this has caused you.
Please reinstall your AVG Antivirus Free as mentioned in the below articles and check if the issue persists:
- Uninstalling AVG Antivirus Free
- Reinstalling AVG Antivirus Free
Note: Kindly make sure that there aren't any other antivirus software installed in your Mac other than AVG.
Let us know if the issue still persists after reinstalling AVG Antivirus Free.
I'm running AVG AntiVirus (Free version) on a macOS Catalina version 10.15.7. When I attempt to "Run smart scan" I receive a message stating "You seem to be offline" when in fact I am online. Oddly, It would appear the AVG programs knows I'm online because it states my virus definitions were updated today at XX:XX PM (Where XX:XX = What ever time I attempt to run the scan)
Hello Tom,
You've reached the AVG community support forum.
We're sorry for the inconvenience this has caused you.
Please reinstall your AVG Antivirus Free as mentioned in the below articles and check if the issue persists:
- Uninstalling AVG Antivirus Free
- Reinstalling AVG Antivirus Free
Note: Kindly make sure that there aren't any other antivirus software installed in your Mac other than AVG.
Let us know if the issue still persists after reinstalling AVG Antivirus Free.
Thanks for the quick reply Midhun.
Unfortunately, I am unable to complete the first step, the uninstall. I am able to launch the uninstaller. I enter my admin password and click "install helper". The program begins to remove system extensions. it then asks me to re-enter my admin password a second time. After a minute or two the uninstaller gives me the following summary message: "Uninstallation failed. Failed to remove system extensions".
I don't believe i have any other anti-virus programs installed.
Please help.
Hello Tom,
Thank you for the reply.
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
We have sent an email to your email address offering additional help please check the email and revert us back for further help.
Thank you.