Hello Marilyn.
It is unfortunate that your chat connection with our technician was dropped. I'd be glad to clarify this charge. You've been charged $79.99 because you agreed to automatic extension of your subscription when you originally signed up for AVG Secure VPN (60 day trial) on 3rd March 2019. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Do you need help to install this product on your devices?
You took money from my bank account for AVG and I have not been able to contact anyone regarding this. I can't use it now my email at outlook has been blocked. I don't know why that happened either. Can someone please help me with this. I was on chat earlier with a rep from your company and was dropped.
Hello Marilyn.
It is unfortunate that your chat connection with our technician was dropped. I'd be glad to clarify this charge. You've been charged $79.99 because you agreed to automatic extension of your subscription when you originally signed up for AVG Secure VPN (60 day trial) on 3rd March 2019. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Do you need help to install this product on your devices?