Hi Sarah,
We will help you to get this issue resolved.
We request you to do app reset for the AVG Antivirus application on your mobile and then try to activate the program using restore license option.
In case, if the issue still persists please get in touch with our dedicated mobile support team from the in app support option.
Refer to this article to know how to contact mobile support team using in app support.
I'm trying to remove the ads that keep popping up on my phone, after a recent update on my Samsung galaxy 8 + i have been getting alot of advertisements I installed "AVF AntiVisrus 2018 for andriod security" and you have to upgrade to the PRO $9.99 to get ad-free protection. Which i did thru the app. Now all I get is i need to upgrade and that my license is not detected when I press restore license. I went thru the troubleshootiing steps …uninstalling /reinstalling the app tried restoring the license and still not working. I don't know if theres a trick, but this is fustrating, almost worst then having the ads pop up. can anyone help? Hope this make since. Thanks a bunch!
Hi Sarah,
We will help you to get this issue resolved.
We request you to do app reset for the AVG Antivirus application on your mobile and then try to activate the program using restore license option.
In case, if the issue still persists please get in touch with our dedicated mobile support team from the in app support option.
Refer to this article to know how to contact mobile support team using in app support.