Your SIM has been changed

General discussion
4

Hello Kylie,

Sorry, this should have occurred due to system error.
We request you to submit your request to our mobile team by following the below mentioned instructions:
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.

1

Hi,
I got an automated email from AVG (notification@mails.avg.com) saying that my SIM has been changed and it gave me instructions on using the AVG Anti-Theft portal. The phone is in my possession and the new SIM details are exactly the same as the old details except there's an added 'f' at the end of the number. Should I be concerned at all?
Thanks

3

Kylie, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only.
AVG Guru

2

Hello Kylie,

Sorry, this should have occurred due to system error.
We request you to submit your request to our mobile team by following the below mentioned instructions:
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.