Hello Donald,
Sorry for the inconvenience caused.
May I know whether you have installed the free, trial or paid version of AVG program?
AVG are capable of detecting and removing the adware and malware programs however there are numerous number of malware programs emerging day by day and we are working 24/7 to add all those definitions to our database.
We request you to start uninstalling all unknown, unnecessary programs from your computer, make sure you don't uninstall the windows programs. Also remove all the weird, unwanted add-ons, plugins, extensions, tool bars and search bars from your web browsers, if the issue persists, reset your browsers once.
This should fix your issue.
Why can AVG not find and remove this horrible YOURSITE123 browser virus ? If there is a way can someone please let me know.
Thanks
Hello Donald,
Sorry for the inconvenience caused.
May I know whether you have installed the free, trial or paid version of AVG program?
AVG are capable of detecting and removing the adware and malware programs however there are numerous number of malware programs emerging day by day and we are working 24/7 to add all those definitions to our database.
We request you to start uninstalling all unknown, unnecessary programs from your computer, make sure you don't uninstall the windows programs. Also remove all the weird, unwanted add-ons, plugins, extensions, tool bars and search bars from your web browsers, if the issue persists, reset your browsers once.
This should fix your issue.
Thank you for the information.
Upon checking your case history we see that you have already contacted our technical chat support regarding this issue.
Also the chat support agent tried accessing the PC via remote but unfortunately the connection was lost and couldn't get connected.
We request you to get connected to our remote support again for which we have to sent you the email instructions.
Please check for the email on spam or junk folders if it is not present in the inbox.
If you face any issues in connecting please do let us know. Thank you.
Hello,
Yes I have an AVG Lic for the Ultimate package .
I have tried numerous times to remove this one virus, it seems to be a huge problem with a lot of people>I had called AVG support but they could not help, but we did get disconnected and I have not been able to reconnect do to work.
I need a solution - can AVG help ?