Hi AVG / Gen Digital Team,
I’m reporting a reproducible issue where YouTube appears to be blocking traffic from AVG’s VPN infrastructure. When the VPN is enabled, YouTube videos fail to play. Once the VPN is disabled, the videos load and play normally.
This issue seems to affect all Gen Digital VPN products, including AVG’s offerings. It does not appear to be device-specific and is very easy to reproduce.
Steps to reproduce:
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Enable the AVG VPN.
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Open YouTube and attempt to play any video.
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The video fails to play / does not proceed.
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Disable the VPN and reload the same video — it plays normally.
Other major VPN providers are currently able to access YouTube without this problem, which suggests that AVG / Gen Digital’s VPN IP ranges or infrastructure may be blocked or flagged by YouTube.
Because the problem occurs consistently across servers, it likely requires updating or rotating the VPN infrastructure/IP ranges so YouTube no longer blocks the connections.
This should be a straightforward issue for your team to reproduce internally:
Please investigate and update the VPN infrastructure so users can access YouTube normally while connected.
Thanks for your attention to this issue.
I was having a similar issue, except AVG VPN was blocking “all” Internet traffic. Turn the VPN off, no problem. Use a different VPN, no issues. Turn AVG VPN on and blocked.
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The Reality Check: Other major VPN providers the ones that actually prioritize their infrastructure don’t have this problem. This isn’t some complex “glitch”; it’s a failure of the Gendigital team to rotate IP ranges. You’ve let your servers rot until they’re useless, and it’s frankly embarrassing.
Do us all a favor: rotate the IPs, update the infrastructure, and try to pretend you’re a premium service for five minutes. This is a “straightforward” fix, even for you.
Fix it. Now.
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Yeah, I get this message this morning telling me I have an upgraded VPN and it’s not. Turned it on, then the very first app I tried to open couldn’t access the Internet connection. What a load! This has been going on intermittently for a long time. Good thing I have alternatives.
This was the response I received from the service representative when I brought this issue to their attention. Instead of helping resolve the problem, the call ended with the representative hanging up on me. That kind of customer service is extremely disappointing and unacceptable.
If this is the level of support customers can expect, I strongly recommend reconsidering renewing your subscription. Customer support should be available to actually assist users and resolve issues, not dismiss them.
At this point, I will not be renewing my subscription unless I can get in contact with support that is willing and able to properly address customer concerns and fix problems. Until then, I’m done with AVG.
Goodbye, AVG. Fire that Agent!
Just a quick appreciation post for Gen Digital’s customer service 
I submitted a member service request a few weeks ago and I have to say… the consistency is incredible. Day after day, week after week, the response remains exactly the same: nothing. Truly impressive commitment to brand identity.
I even checked the forums for help. Apparently it’s a minimalist experience there too — no staff replies and mostly other confused users wandering around like we all got locked in the same digital waiting room.
At this point I’m not sure if my ticket is:
If anyone from Gen Digital is reading this, don’t rush on my account. I wouldn’t want to disrupt the carefully maintained silence you’ve got going.
Anyway, if you need me I’ll be over here refreshing my inbox like it’s a full-time job.
