Hello Chris,
I apologize for any inconvenience caused. I would like to inform you that AVG android product support is provided through email only. I would suggest you to submit your query to them as per the instructions on this web page: http://support.avg.com/SupportArticleView?urlname=How-to-contact-support-through-the-Mobile-Contact-Form .
And, please try keep whole conversation in one question/thread to speed up resolution.
Hello
I've just been sent from community to a phone call with ABG who referred me back to the community
they said it was an android issue and you would deal with it
I feel like I am being bounced around and would like help to get zen working and know that my android is protected in case of theft including complete use of the remote management - It worked on my nexus 4 why not the replacement Motog5?
This is what I said to http://avgclick.me/AVGtechnical
Doesn't allow me to say I have AVG Internet Security and AVG PC tune up. I understand this is equivalent to Ultimate, but with differing payment dates
I have used this successfully with my pc, tablet and nexus phone. But had to replace my phone with a Moto G5 & have been unable to get AVG to work properly on the Moto G5
Here is the conversation I had with your AVG support:
When I check on the device (pc or android phone ) it says scanned today all ok
but
AVG zen says this device has never been scanned - when I am looking at my pc from my android phone and when I am looking at my android phone from my pc
also
Android says you are protected in case of theft or loss - PC says anti-theft not protected
I'm unable to get phone to respond to anything eg shout - even when sent texts
Any clue what I need to do here
I've removed avg zen from phone but still have avg antivirus pro and avg tune up paid for
- Alok Kumar (AVG Technologies)
Hello Chris,
I am sorry for the inconvenience this may have caused to you. This is caused due to Anti-theft status is not sync to Zen dashboard on your PC. This is a known issue and our developers are working on a fix. This does not mean that AVG Anti-theft is not working. However, I request you remove the android device from the Zen network (on your PC) and add it back to the same Zen Network to check the situation.
- Chris Brown
thanks
But …after all that i got this message:
Sorry, your device, Moto G (5), cannot be controlled using the Anti-Theft web site. You can also operate the Anti-Theft service by sending text messages (SMS) to your device, for more info click here
Admittedly i've got this working, but it aint anywhere near as useful as I had with my previous phone and it still says on the pc
Antivirus not protected
antitheft not activated
camera trap not activated
device lock not activated
but as the antivirus PRO on the phone says these are all working this doesn't fill me with confidence
now Zen on the phone says it is saying download pro …which I have already got and installed and have paid for
Alok Kumar (AVG Technologies)
Hello Chris,
I'm sorry to hear about this. In this case, I request you to contact our mobile support team, they will help you to install/activate AVG Zen on your mobile. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Best regards,
Alok.
Other user Chris Brown posting (https://support.avg.com/answers?id=906b0000000Ds4pAAC).
AVG Guru
Hello Chris,
I apologize for any inconvenience caused. I would like to inform you that AVG android product support is provided through email only. I would suggest you to submit your query to them as per the instructions on this web page: http://support.avg.com/SupportArticleView?urlname=How-to-contact-support-through-the-Mobile-Contact-Form .
And, please try keep whole conversation in one question/thread to speed up resolution.