two seperate issues In the zen dash board web tune is not activated. When I try to activate and open my browser (google chrome) it loads to 85% and stops. With the green finish button. When i click the button the screen goes black but comes right back on. off less than a second. but thats it the screen shows 85% complete. the other problem I have is with AVG free. I thank avg free is in start up not ZEN
thanks
BT
how do i get ans send a screenshot?
Hello Ben. Sorry to hear about the inconvenience caused. This is a known issue with AVG Web tuneup installation and we are working on it. We will let you know once there is a fix for this and I'd request you check this thread for any updates. If you would like to share a screenshot, click on this link http://avgclick.me/createascreenshot . Appreciate your patience, Thank you.
how do i get ans send a screenshot?
I was using internet explorer when this all started. A avg tech support person suggested I switch to google chrome. I did and have been able to load everything except web tune up. Can you suggest how to get avg free out of my start up string and replace it with avg zen ultimate. thanks BT
Hello Ben. I would request you to follow the below mentioned instructions:
1) First step is to use AVG Remover tool and uninstall your AVG antivirus program completely. To download AVG Remover Tool please click on the following link: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) To download AVG remover tool to uninstall AVG PC TuneUp program please click on this link: http://www.avg.com/filedir/util/TuneUp_Remover.exe
Hello Ben. Yes, thank you for the screenshot. You can try making Internet explorer as your default web browser and then try to install AVG Web Tuneup through AVG Zen dashboard. Thank you.